Fix Central search tips

To get the most relevant search results, use these tips for creating meaningful search terms and getting the most out of the results:

Running simple searches

To perform a simple search, type one or more terms in the search box and select the search icon ( ). The search returns a list of pages that contain all of your terms.

  • The search terms you enter in the search box are used to search against the title, url, keywords and content of support pages within the language you have selected in the IBM masthead.
  • The search engine does not search the values associated with the support pages, like user-supplied tags or document type, that are displayed in the left column filters on the search results page.
  • The search finds singular, plural, and related forms of many words, suggests common alternatives, and corrects minor misspellings.
  • The search is not case-sensitive, so “ibm” and “IBM” return the same results.

The most relevant pages display at the top of your results list. To see the most recent documents found, select Newest First in the Sort by option area.

Items preceded with a key icon ( ) indicate that registration is required to view that page. After you select the link, you are prompted for your IBM ID and password, or you are given the opportunity to register.

Creating effective search terms

To improve the effectiveness of your search results, try these best practices:

  • Be specific. Use terms that are unique, or add descriptive terms, such as product name and fix type or fix ID. For example, a search for “DB2” might return too many results. If you are looking for information on DB2 UDB fixes, enter:

    db2 udb exception_name or fix_id or db2 9.8 AIX or db2 fix pack
  • Use synonyms. If you get too few results or do not find what you are looking for, try synonyms for your original terms. For example, if you enter “fixpack” and do not obtain the results you want, try “fix pack” in your query.
  • Check your spelling. A single misspelled or incorrectly typed term can affect your results.
  • Learn from your results. Your search might not return exactly what you are looking for, but scanning the results can help you see the words that were found and give you ideas for other searches. Adding specific terms can narrow your results.
  • Search for English content. If your masthead language setting is not English, the search engine looks for pages within your selected language. To obtain results from English content, select the checkbox “Search English content” below the search box and click the search icon ( ). This option will retain your language setting, but will return content that contains your search terms within English pages.
  • Exclude terms in a search. To exclude terms from a search and narrow results, use the minus sign (-) before the term. Do not leave any space between the minus sign and the term, but leave a space between search terms. For example, enter:

    Bladecenter bios -driver

    The results contain pages with "bladecenter" and "bios", but not the word "driver".
  • Search for phrases. To search for a phrase, surround it with double quotes (") to reduce the number of results. For example, enter:

    "lotus notes fix pack"

    The results contain pages that have the phrase, "lotus notes fix pack", in them. The results may also contain variations of the words, such as singular, plural, and related forms of some words.
  • Expand search results with multiple search terms. Normally, each search result contains all of your search terms. To broaden your search so that each result may include any of your search terms, use the OR operator between terms. For example, to search for results that include bladecenter h or bladecenter t, enter:

    bladecenter (h OR t)
  • Search for special characters. Generally, punctuation is ignored. However, you can include the following special characters in a search:

    + - && || ! ( ) { } [ ] " \ * ?

    To use any of these characters in search terms, insert a backslash (\) before each special character. For example, to search for the precise string (1+2)[3], enter:

Refining your search with filters

Use the filter options in the left column of the Search results page to narrow the results and show only information that matches your selection(s).

  • Set or clear the check box next to a filter to enable or disable it. The results are limited to the filters you have selected. The first item you select in a filter reduces the results to the pages with that value. For example, if you select a specific product in the left column, the results are limited to the pages that are classified for that product.
  • Select multiple values in a category to show information that matches any of your choices. Each additional selection within a filter expands the results. That is, within a filter there is an OR relationship between selections. For example, if you select another product from the list, the results are expanded to also include the pages classified for the second product.
  • Remove all your selected values by selecting Clear all.
Hints for no results

If you obtain no results for your search terms, you will see a list of tips specific to ensuring that you obtain results. Follow those tips to find the information you need.